VPN Access User Request Process

Focus Services offers the ability for approved users to access the internal Focus Services network via a secured VPN tunnel. The process for requesting this type of access requires the following steps be followed. VPN User Account must be requested by someone other than the individual who requires the VPN access. This is typically a […]

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ClearView Wallboard Links

Roy Charter Boards Roy Utah Culture Sign Roy Utah Retention Sign IBS Wallboard Roy CCASWPTV Teams Roy Team Alpha Roy Team Bravo Roy Team Charlie Roy Team Delta Roy Team Foxtrot Roy Team Hotel Greenville Charter Team Boards Greenville North Carolina Sign Tarboro Charter Team Boards Tarboro North Carolina Sign Beaumont TX Boards Beaumont Texas […]

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Workplace Troubleshooting and Tasks

To Filter the Barracuda Spam Filter for messages going to users that no longer have valid email accounts. Filter Barracuda with From address notification@fbworkmail.com Add Blocked Category as a second filter item. Verify status of the users listed in Raven system. Remove from Workplace if the users are no longer employed or no longer in […]

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New Direct Dial for Charter Floor Management

Charter Floors are added to Ring Groups and then a DID number is pointed at the group. These groups ring all phones ignoring Call Forwarding to allow for customers to call back in if needed. The default extension is set as the Site Lead phone in the group for Voice Mail etc. Roy Floor 1 […]

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Workplace User Request Process

Ops team, I want to make sure that everyone is aware of the current process for requesting additional Workplace accounts and also removal of current Workplace users.  Please Email the following information for Workplace Account Creation Requests. Employee First and Last Name :  (Bill Wiser) Employee Office Location :  (Roy Utah) Employee Focus Hire Date […]

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