Roy Utah Escalation Plan – Focus Services Knowledge Base

IT Structure for Roy Utah

Tier 1	Roy Utah Site
	Desktop Support Administrator	Juan Delgado
	-Regular Shift Hours	M-F 9am-5pm
	-Contact Info	juan.delgado@focusservices.com

Roy Utah Desktop Support Administrator – Juan Delgado ^{(Roy Utah)}
- West Region Desktop Support Administrator – Tom Langenfeld ^{(Dubuque Iowa)}
  - Director of Systems and Desktop Administration – Dustin Wood ^{(Roy Utah)}
    - Vice President of IT – Bill Wiser ^{(Roy Utah)}